Refund & Cancellation Policy

Last Updated: August 21, 2026

BMark Media is a service-oriented digital agency providing digital marketing, SEO, PPC, social media marketing, website development, and other digital services. As our services are primarily digital and non-tangible, refunds are subject to the terms outlined below.

BMark Media follows the following refund and cancellation guidelines:

1. Cancellation Before Work Begins: If you cancel a project before BMark Media has started work, you may request a refund by contacting us in writing. If work has already commenced, the refund will be determined based on the work completed and costs incurred.

2. Services Already Started: Once a project or service has commenced, payments may be partially or fully non-refundable depending on the amount of work already completed.

3. Incorrect or Delayed Information: BMark Media will not be responsible for refunds or delays resulting from incorrect, incomplete, or delayed information, content, approvals, or access provided by the client.

4. Monthly Services: For monthly or recurring services, cancellation requests must be submitted via email before the next billing cycle. Fees for services already provided during the current billing period are generally non-refundable.

5. SEO Services: Payments for SEO services are generally non-refundable once the service period or related work has commenced. BMark Media provides SEO services with a focus on improving website traffic and search engine rankings, and applicable traffic and ranking commitments may be provided as part of the agreed service package. However, sales, leads, conversions, or revenue cannot be guaranteed, as these depend on factors beyond our control, including market conditions, pricing, website experience, competition, and client operations.

6. Paid Advertising: Advertising spend paid to or used by third-party platforms such as Google Ads, Meta Ads, LinkedIn Ads, or other advertising platforms is non-refundable once spent or committed. Any unused advertising funds are subject to the policies of the respective platform.

7. Website Development: For website design, development, redesign, or landing page projects, payments may become non-refundable once work has commenced. Domain, hosting, premium themes, plugins, software licenses, and other third-party costs may also be non-refundable once purchased.

8. Client Dissatisfaction: If you are dissatisfied with our services, please contact us. Where reasonably possible, BMark Media will work with you to address legitimate concerns or provide revisions within the agreed scope. Dissatisfaction alone does not automatically qualify for a refund.

9. Refund Processing: If a refund is approved, BMark Media will generally process it within 7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

10. Refund & Cancellation Requests: All requests must be submitted in writing to info@bmarkmedia.com. Please include your full name, company name, service/project name, and relevant payment or invoice details. Use “Refund Request” or “Cancellation Request” as the email subject.

BMark Media reserves the right to modify this Refund & Cancellation Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

If you have any questions regarding this policy, please contact us at info@bmarkmedia.com.

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